Return Policy - Lsbyglo

Return Policy

Your satisfaction is our priority. Learn about our hassle-free return process and requirements.

If for any reason you are not satisfied with any purchased item from lsbyglo.com, we are pleased to accept your returns. Make sure to include your order number and return number with the returned package.

Important: Clearance items do not qualify for a return.

Return Timeline

7 Days

Within Ghana

14 Days

Outside Ghana

What Can Be Returned

Eligible Returns

Brand new, unopened and unused items in original packaging
Items that match up with customer's order invoice (color, quantity, or style)
Non-Sale, full priced items
Items within the return timeline from delivery date
Damaged items

Items We Cannot Accept

Sale or Final Sale items cannot be returned for any reason
Orders with incorrect shipping address sent back to sender
Wigs of any kind due to sanitation guidelines
Used items
Items that are opened
Items with opened or damaged packaging
Items past the return timeline

Exchanges

Exchange Process

Exchanges are accepted for damaged items or shipping errors. Shipping error is defined as shipping out the wrong product or wrong quantity. If you would like to exchange for color or brand type, this is also accepted.

Recommended Process: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Costs: Customer is responsible for shipping cost for processing exchange. Fee will only be waived if error was made by Lsbyglo.com

Refunds

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Process

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method.

Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any questions or suggestions, email us at info@lsbyglo.com

Return Policy

What Can Be Returned

Exchanges

Refunds

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